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Workscape
User Interface and Product Design

 

The Challenge
Workscape asked for our assistance to develop a product interface. It was a program that allowed employees to purchase computer items through their employer based on points accumulated at their position. The program was to be first introduced to analysts and prospective clients. Not only was this presentation important, but it was an opportunity to make decisions on a product that could determine the course of future Workscape programs.

 

The interface was designed to be inviting and easy to use. White space
and an easy to follow process, enabled the program to be unintimidating and
simple to use.

 

The Process
A thorough understanding of the purchasing process was critical prior to initiating design. In addition, Fathom programmers investigated integrating the employee point system into the purchasing program. Since employees may not know their available points, systems were created to address this issue. Once these items were resolved, we catalogued available items and assigned them values.

 

A screen touch pad was designed and programmed for added convenience to users at kiosks.

 

The process was simple: an employee would log onto the program, identify themselves, then acknowledge their available points. Purchasing would then begin. At the end of the program, an employee would determine how to distribute their remaining point balance and a confirmation would be displayed.

 

After shopping at the company store, employees are then given options on how to spend their balance: buying additional supplies, donating to the United Way or applying the remainder to their next paycheck.
Users were addressed by name then presented with a budget based on an HR point system.

 

The Solution
The entire program was met with great anticipation and assisted in ensuring a successful product launch sales effort. It's success inspired further development and paved the way for future products. The intuitive process and interface allowed users to quickly understand the employee computer program accurately achieve desired results in short timeframes. In addition to being highly intuitive, the program was browser compatible and accessible from all desktops - at work and at home.

     

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